What we collect
- Identity: name, preferred name, date of birth, gender, address
- Contact: phone, mobile, email, postal address
- NDIS: participant number, plan dates, plan management, support coordinator
- Health profile: allergies, medical conditions, mobility, falls risk, communication needs, fluid restrictions
- Wellness data: blood pressure, blood glucose, weight, fluid intake, medication confirmations
- Family/emergency contacts: name, relationship, mobile, WhatsApp consent
- Preferences: phone, SMS, WhatsApp, email, video
- Documents: plans, consent forms and other records you upload
Why we collect it
To provide safe, personalised remote support; to coordinate reminders and check-ins; to share updates with people you nominate; and to comply with NDIS and Australian regulatory obligations.
How we collect it
Directly from you, your nominated representative, your referrer, or — with your consent — from your support coordinator or treating practitioners.
If we don't collect it
You can decline to provide information, but some services (e.g. medication reminders, family check-ins) may not be possible without it.
Storage & retention
Information is stored on secure Australian-region cloud infrastructure. Records are kept for as long as required by law and NDIS quality standards, then securely destroyed.
Lifelink Support Services is not an emergency medical monitoring service. If you or someone you support is experiencing a medical, mental-health or safety emergency, call 000 immediately.
More information
See our Privacy Policy and Consent & Disclosure.